Every YouCanDoProbate customer gets unlimited support from our friendly UK-based team, included as standard in the £499 price. Not a chatbot. Not a call centre. Real people who know probate, available whenever you need them.
Most DIY guides leave you to figure it out alone. YouCanDoProbate doesn’t. Our support team is there at every stage, before you register, while you’re working through the platform, and right up until your forms are posted.
Many customers tell us they weren’t sure they could do this alone. The support was what made the difference. Not because they needed it constantly, but because knowing it was there gave them the confidence to start.
“This service took the fear out of the process as I didn’t feel alone with no support.”
Verified customer · Verified Trustpilot
Expert help is there whenever you need it.
YouCanDoProbate is designed so that most people work through it without needing to contact us. Every section includes built-in guidance explaining what is being asked and why. Video explanations are available throughout the platform so you are never left guessing.
But if you do need help, our UK-based support team is available at every stage of your application. Every question is answered by a real UK-based person who knows probate. Not a chatbot, not an overseas call centre. Someone who can look at your specific situation and give you a straight answer.
Phone and scheduled callback
Call us directly on 0800 689 1447, Monday to Saturday, 9am to 6pm. Or book a callback from within the platform at a time that suits you. You choose the date and time and a member of the team calls you.
Email, live chat and support ticket
Send a question by email, start a live chat session, or raise a support ticket from within your account. We respond promptly. All support is included in your £499.
Screen share
If you need us to walk through a specific section with you, we can join a screen share session and guide you through it directly. No need to describe the problem. We can see exactly what you are looking at.
Support at every stage
Before you start, throughout the process, and right to the end
1
Before you start
Not sure if the platform is right for your estate? Want to understand how it works before you commit? Our team is happy to talk you through the platform before you register. No pressure, no obligation. A short conversation usually answers everything.
2
While you’re working through it
Stuck on a section? Unsure about a figure? Want someone to check your answers before you generate your forms? Raise a ticket, start a chat, or call us. We’re there throughout.
3
Right before you post
Many customers want one final reassurance before they send their forms. Our team is happy to talk you through the submission checklist and answer any last questions. We want you to post with confidence.
In their own words
What our customers say about the support
Guided every step
“I can’t thank my advisor Tom enough for all his patience and help. He has guided me every step of the way.”
Verified customer
Verified Trustpilot review
Called within 30 minutes
“Somebody called me within 30 minutes and explained everything simply.”
Grant Champion
Verified Trustpilot review
Faultless support
“From my initial call to explain how the platform works I cannot fault YouCanDoProbate. From start to finish the online and telephone support was excellent.”
Verified customer
Verified Trustpilot review
Helpline always answered
“I found it very helpful. Of special note is the fact you can call their helpline for assistance, which I did on a few occasions. They were always very patient.”
Martin Greaney
Verified Trustpilot review
Knowledgeable and friendly
“Tom was knowledgeable, friendly and efficient. I would recommend this service to anyone dealing with probate.”
Verified customer
Verified Trustpilot review
Made it manageable
“The phone support was also brilliant. It made what felt a daunting task manageable in a time of great stress and upset.”
Verified customer
Verified Trustpilot review
Every question answered
“Any questions I had were only a phone call away and each question was answered.”
Verified customer
Verified Trustpilot review
Reply within an hour
“Raising a ticket was easy and I had a response within an hour.”
Verified customer
Verified Trustpilot review
Patient and helpful
“I found You Can Do Probate really helpful, polite, they were very patient with me when I had a problem.”
Verified customer
Verified Trustpilot review
Friendly and professional
“A great friendly and professional service. Got through our probate with ease and total support.”
Verified customer
Verified Trustpilot review
Speak to a human
“It makes using a solicitor completely redundant. The online help is excellent. You can actually speak to a human.”
Stephen John Clark
Verified Trustpilot review
First-class support
“First class one-on-one support from experts on probate. Using YouCanDoProbate saved me thousands of pounds of legal expenses.”
Firebladeboy
Verified Trustpilot review
Already a customer?
Help is built right in
Log in and use the Support section to raise a ticket, book a call, or start a chat. Your query will be linked directly to your account so our team can see exactly where you are and help you faster.
Your support is unlimited and included in your £499. Please reach out as often as you need to.
You don’t have to figure this out alone. Our team is there before you start, throughout the process, and right up until your forms are posted. Unlimited support, included as standard.
